Data Privacy Policy

This privacy policy explains how we use any personal information we collect about you upon joining as a member or registering with our website or requesting a call back or an email message or completing an online consultation form or buying something from our on line shop or completing a food plan request or even just having an on line chat or a phone call.

What information do we collect about you?

We collect information about you upon joining as a member or registering with our website or requesting a call back or an email message or completing an online consultation form or buying something from our on line shop or completing a food plan request or an on line chat or a phone call.

The information we collect can include:

  • Your name
  • Your address (home or work)
  • Your email address
  • Your phone number
  • Your weight and clothes size
  • Your age and sex
  • Any health issues
  • Any allergies or eating restrictions
  • Previous diet and weight loss events
  • Your exercise regime

Website usage information is also collected using cookies.

How will we use the information about you?

We collect information about you to process and manage your application to join as a member or your registration on our website or your request for a call back or an email response or your online consultation form or your purchase from our on line shop or your application for a food plan or an online chat or a phone call. Most of the information is purely there to help us help you decide which of our many options is best suited to your needs.

We will not share your information with any other companies or organisations other than our courier company who delivers our food to your chosen address and sometimes we will send information about our products and services to our customers using a third party postal service.

We do use data collected through our website to monitor and track visitor numbers, the activities on our website and we may use this to improve our services and products.

Marketing

We would like to send to people that register with our website or become members of our website or who buy from our shop or who request more information or who request a call back or who complete an food plan application or an online consultation or complete an on line chat or call our office more information about our services and products and other relevant news via email. We normally send out email information on a weekly basis.

You may opt out at any time by following the ‘unsubscribe’ button on our emails or simply contact us in any other way.

You have a right at any time to stop us from contacting you for marketing purposes.

How long do we store your data?

We will store your data in a safe place until you request its deletion.

Access to your information, correction and Right to Erasure

You have the right to request a copy, or to amend the information that we hold about you at any time. If you would like to view or amend your details please contact us at any time and we will provide you with the data we hold within 30 days.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

In accordance with the General Data Protection Regulation (GDPR), you have the right to have your personal data erased from our system. Exercising this right will remove your personal details including your name, contact details, address and social media links. Please note, we will retain a log entry only with your Name, Email Address and Date you requested a "Right to Erasure" in order for us to be compliant with auditing requirements.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

For further information visit www.aboutcookies.org or www.allaboutcookies.org.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 11 May 2018.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

  • - EMAIL: info@naturalketosis.co.uk – please use the subject ‘GDPR Enquiry’
  • - PHONE: 01316340250
  • - MAIL: Rexcone Limited 45 Tower Street Edinburgh EH67BN

We will respond to all enquiries within 30 days.